Dev instance being reclaimed no matter what

[Tach]

Hi,

I'm using a tool that constantly sync data to it via apis, to debug my own tool. Yet my instance are getting reclaimed anyways.

I thought I could use a script to log in the dev account (not the instance itself) but it's still getting reclaimed.

What am I doing wrong?

I have really using it on a daily basis, just not logging in often, as I don't always have to debug anything from these syncs.

Thanks in advance.

[Mark Manders]

You are already answering your own question: you need to log in, otherwise it's reclaimed.

And even then, you still run the risk of losing it, looking at all the PDI issues that are reported lately.

[glideFather]

This ☝️ @Tach, also it requires an "explicit login" via /login.do, clicking the Start building button on the Dev portal doesn't count as activity.

Then after 10 days of inactivity, it's all inevitably gone

Always backup all your progress that you don't want to lose

[Tanushree Maiti]

Hi @Tach 

For ServiceNow Personal Developer Instance (PDI) reclamation, only explicit, direct user logins to the instance reset the inactivity timer.

Activity generated through inbound API calls, automated integrations etc does not count as user activity.

Keeping PDIs Available for Active Builders: Upcoming PDI Reclamation Changes

As per above article , 

reclaiming PDIs that meet both of these conditions: 

• 90 days or older (based on when they were provisioned) 
• Haven't had a PDI login in the last 10 days 

[Aditya_hublikar]

Hello @Tach ,

I have experienced a similar issue with my PDI. Initially, I used to log in to my PDI daily without performing any development activities. However, my instance was still reclaimed, and I had to request a new one.

Later, one of my colleagues suggested that simply logging in might not be sufficient and that I should perform some activity inside the instance. Since then, I have started performing small activities, such as updating an Incident record after every login.

I'm still not sure how ServiceNow measures PDI inactivity and what exactly qualifies as activity to prevent reclamation. Based on my experience, simply logging in without performing any activity did not seem sufficient to keep my PDI active.

If this helps you then mark it as helpful and accept as solution .

Regards,

Aditya