Did not get rollback option in related links

[Purushotham1992]

Hi ,

Ran wrong script in background script , after realize i want to rollback the script 

but i am unable to see the option rollback in related list 

Rollback & Recovery > Script Execution History.

[Bert_c1]

Seems there is nothing to rollback. Post your script.

[Purushotham1992]

This is my script :

      var incRec = new GlideRecord('incident');

            incRec.addQuery('u_partner_ticket_number','!=','');

            incRec.addQuery('u_ebonding_partner','Century Link');

            incRec.addQuery('cmdb_ci','!=','7cd6769cdb417344fb959837db961937'); //'IENV sysID'

            incRec.query();

            if (incRec.next()) {

            incRec.setValue('cmdb_ci','7cd6769cdb417344fb959837db961937'); //'IENV sysID'

            incRec.setWorkflow(false);

            incRec.update();

             gs.print('the updated incident number is'+incRec.number);

}

and 

Result : 

Time: 0:00:04.972 id: intrado_1[glide.20] primary_hash=1929248382 (connpid=3679907) for: SELECT task0.`sys_id` FROM task task0 WHERE task0.`sys_class_name` = 'incident' AND task0.`a_str_49` IS NOT NULL AND task0.`a_str_46` = 'Century Link' AND task0.`cmdb_ci` != '7cd6769cdb417344fb959837db961937' /* intrado012, gs:6FA331ED4711F5505E015052E36D4352, tx:19df9b254799b9505e015052e36d4384, hash:1929248382 */
Background message, type:error, message: Data Policy Exception:
The following fields are read only: Configuration item
*** Script: the updated incident number isINC0493757

Did any changes happed ? why did not get rollback in related list 

[Purushotham1992]

[Bert_c1 · Accepted solution]

Hi @Purushotham1992 

Thank you for posting, I see there is an "update" there. In this case, I have no idea why you can't role back the script execution, provided you find it. Your issue seems to suggest creating a Support Case.  But then you have 'audit history' for that incident record that you can check. And it seems the update may have failed, as I see in the screenshot you're updating a read-only field 'cmdb_ci'. There is no check for the 'incRec.update()' being successful in your script.