Difference between ESC and SP

[Ballela Siva Te]

Hi Team,

I would like to know the difference between ESC and SP in the service Portal ?

Regards

B Siva Teja

[Juhi Poddar]

Hello @Ballela Siva Te 

You can refer this post from community: 

Difference between esc and sp portal

Hope this helps!

If this helped please like and mark it as an accepted solution. This helps future readers to locate the solution easily in community.

Thank You 

Juhi Poddar 

[Dr Atul G- LNG]

Hi @Ballela Siva Te 

SP portal which was primary  used for internal IT user.

The structure or back end technology is different than ESC. 

Where ESC , is new or next experience and not only use for IT user but also HR users and risk user as well.

It is build on next experience and use concept of taxonomy.

[Runjay Patel]

Hi @Ballela Siva Te ,

Find below difference between both.

Feature	ESC	SP
Purpose	Focused on employee self-service and HR needs.	General-purpose portal framework for any use case.
Prebuilt Features	Comes with HR-specific widgets and workflows.	Offers basic widgets for customization and use in various portals.
Target Audience	Employees (HR-centric).	Any audience (IT, customers, employees, etc.).
Customization	Limited compared to SP, as it is HR-focused.	Highly customizable for different use cases.
Dependencies	Requires HR Service Delivery plugin or Employee Center plugin.	No specific dependency; included in the platform.

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Runjay Patel - ServiceNow Solution Architect
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