Difference between service portal and employee centre

Vipin Verma3 · ‎09-13-2023

What is the essential difference between service portal and employee centre? Both allow creating requests and allow user/employee to view status.

Samaksh Wani · ‎09-13-2023

Hello @Vipin Verma3

Key Difference between service portal and employee centre :-

Employee Center Service Portal

Best-practice based portal experience with pre-loaded widgets organized coherently across the portal.	Demo home page design where customers start from scratch to design their desired experience.
Dynamically created topic pages based on unified taxonomy for all content types across departments.	Requires designing, creating, and maintaining individual topic pages.
Highly scalable: all portal elements, including widgets, are designed to scale for enterprise service delivery.	Need to redesign the portal with every new use case or department added.
Unified taxonomy enabled AI search that allows browsing different content types, across departments, without switching pages.	Content is siloed across different content type and departments with poor search experience.
Unified taxonomy for all content types that drives employee-centric content discovery.	Ineffective content discovery leading to difficulty in defining an employee centric taxonomy for navigation across the portals.
Integrated with Now Mobile to create an omni-channel user experience.

Plz Mark my Solution as Accept and Give me thumbs up, if you find it helpful.

Regards,

Samaksh

View solution in original post

Samaksh Wani · ‎09-13-2023

Hello @Vipin Verma3

Plz refer the below link :-

https://docs.servicenow.com/en-US/bundle/vancouver-employee-service-management/page/product/employee...

Plz Mark my Solution as Accept and Give me thumbs up, if you find it helpful.

Regards,

Samaksh

View solution in original post

Harish Bainsla · ‎09-13-2023

Service Portal:
- Purpose: Service Portal is a customizable self-service portal that allows organizations to create web-based interfaces for their employees, customers, and other stakeholders. It is primarily designed for external and internal users to access various services, not just for employees.
- Customization: Service Portal is highly customizable, allowing organizations to design and build user-friendly, branded interfaces. It provides a low-code/no-code environment for creating custom widgets and pages tailored to specific service offerings.
- Use Cases: Service Portal can be used to provide a wide range of services beyond just IT service requests. It's suitable for creating portals that offer HR services, facilities management, legal requests, and more. It can be customized to suit the needs of different departments and teams.
- User Types: Service Portal caters to both employees and external users, depending on the portal's configuration. It is not limited to employee interactions and can serve customers, partners, and other stakeholders.
- Functionality: Service Portal can integrate with various ServiceNow modules and provide a holistic self-service experience, including incident management, service catalog, knowledge base, and more.
Employee Center:
- Purpose: Employee Center is a specialized portal designed specifically for employees within an organization. Its primary focus is on providing a centralized platform for employees to access HR-related services and information.
- Pre-built Content: Employee Center typically comes with pre-built content and templates tailored for HR-related processes, such as benefits enrollment, time-off requests, and employee directory searches.
- HR-Centric: Employee Center is centered around HR service delivery, making it easier for employees to manage their HR-related tasks and access information like company policies and benefits.
- User Types: Employee Center is designed exclusively for internal employees and is intended to improve their HR-related experiences.
- Limited Customization: While some level of customization is possible, Employee Center is generally less flexible and customizable compared to Service Portal. It may be more focused on adhering to HR best practices and compliance.

View solution in original post

Samaksh Wani · ‎09-13-2023

Hello @Vipin Verma3

Key Difference between service portal and employee centre :-

Employee Center Service Portal

Best-practice based portal experience with pre-loaded widgets organized coherently across the portal.	Demo home page design where customers start from scratch to design their desired experience.
Dynamically created topic pages based on unified taxonomy for all content types across departments.	Requires designing, creating, and maintaining individual topic pages.
Highly scalable: all portal elements, including widgets, are designed to scale for enterprise service delivery.	Need to redesign the portal with every new use case or department added.
Unified taxonomy enabled AI search that allows browsing different content types, across departments, without switching pages.	Content is siloed across different content type and departments with poor search experience.
Unified taxonomy for all content types that drives employee-centric content discovery.	Ineffective content discovery leading to difficulty in defining an employee centric taxonomy for navigation across the portals.
Integrated with Now Mobile to create an omni-channel user experience.

Plz Mark my Solution as Accept and Give me thumbs up, if you find it helpful.

Regards,

Samaksh

Samaksh Wani · ‎09-13-2023

Hello @Vipin Verma3

Key Difference between service portal and employee centre :-

Employee Center Service Portal

Best-practice based portal experience with pre-loaded widgets organized coherently across the portal.	Demo home page design where customers start from scratch to design their desired experience.
Dynamically created topic pages based on unified taxonomy for all content types across departments.	Requires designing, creating, and maintaining individual topic pages.
Highly scalable: all portal elements, including widgets, are designed to scale for enterprise service delivery.	Need to redesign the portal with every new use case or department added.
Unified taxonomy enabled AI search that allows browsing different content types, across departments, without switching pages.	Content is siloed across different content type and departments with poor search experience.
Unified taxonomy for all content types that drives employee-centric content discovery.	Ineffective content discovery leading to difficulty in defining an employee centric taxonomy for navigation across the portals.
Integrated with Now Mobile to create an omni-channel user experience.

Plz Mark my Solution as Accept and Give me thumbs up, if you find it helpful.

Regards,

Samaksh

Samaksh Wani · ‎09-13-2023

Hello @Vipin Verma3

Key Difference between service portal and employee centre :-

Employee Center Service Portal

Best-practice based portal experience with pre-loaded widgets organized coherently across the portal.	Demo home page design where customers start from scratch to design their desired experience.
Dynamically created topic pages based on unified taxonomy for all content types across departments.	Requires designing, creating, and maintaining individual topic pages.
Highly scalable: all portal elements, including widgets, are designed to scale for enterprise service delivery.	Need to redesign the portal with every new use case or department added.
Unified taxonomy enabled AI search that allows browsing different content types, across departments, without switching pages.	Content is siloed across different content type and departments with poor search experience.
Unified taxonomy for all content types that drives employee-centric content discovery.	Ineffective content discovery leading to difficulty in defining an employee centric taxonomy for navigation across the portals.
Integrated with Now Mobile to create an omni-channel user experience.

Plz Mark my Solution as Accept and Give me thumbs up, if you find it helpful.

Regards,

Samaksh

Samaksh Wani · ‎09-13-2023

Hello @Vipin Verma3

Plz refer the below link :-

https://docs.servicenow.com/en-US/bundle/vancouver-employee-service-management/page/product/employee...

Plz Mark my Solution as Accept and Give me thumbs up, if you find it helpful.

Regards,

Samaksh