Difference between "knowledge_admin" and "knowledge_manager".

[Aki17]

I would like to know the specific difference between "knowledge_admin" and "knowledge_manager".

I think their privilege differs like below, but is it correct?

- User with "knowledge_admin" role: Can approve all the KB articles.

- User with "knowledge_manager" role: Can approve KB articles only which belong to the Knowledge Base whose "Manager" field is that corresponding user. 

Of course I checked the docs, but the statement is so unclear that I couldn't understand the difference.. Please give me some information about it.

https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/knowledge-management/reference/r_KnowledgeRoles.html

Best Regards,

Aki

[Sai Kumar B]

Hello Author,

Knowledge_admin - Can manage the knowledge Knowledge Base

knowledge_manager -- Can administer knowledge bases and request new knowledge bases for the knowledge_admin to approve

[RAHUL YADAV9]

Yes, Your understanding is correct.

Feel free to mark correct and helpful.

[Sagar Pagar]

Hi,

This is the difference.

Thanks,

Sagar Pagar