Different color chart in Performance Analytics dashboard when impersonating users

[erikzachariasni]

Hi all!

I am working with Performance Analytics with a customer. I have developed a Dashboard for Change and chosen colors for each widget as you can see in picture 1.

However, when I impersonate a user at the customer this person will see a totalt different color chart for the same widgets/dashboard (see picture 2). Im guessing there is some settings for this specific user, but I cant figure out where this is. Any suggestions? 

 

Thanks in advance

[DiogoRamos]

You user might have changed their preferences with the option replace colors with patterns in charts and graphs: 

Cheers,
Diogo

[Saurav11 · Accepted solution]

Hello

This is based on user preference what he selects.

For more information you can read this article

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0719426

Please mark answer correct/helpful based on Impact.