Disable Teams, Schedules in Service Operations Workspace (Washington)

[athavichith]

Is there a way I can disable UI actions for Teams, Schedules in the SOW in Washington? We are not using these options currently and would like to hide them from end-users. 

[Krushna R Birla · Accepted solution]

Hi @athavichith 

To achieve this you need to go to "sys_ux_page_property" table >> then open "chrome_toolbar" (See attached snapshot for your reference) for page "Service Operations Workspace" >> Now, from value field you need to remove related JSON body for teams and schedule. >> Finally you are all set 🙂 

Example, if you want to remove list then you need to remove below portion from that value, (Note: same you have to do it for schedule and teams in your instance)

{
"id": "list",
"label": {
"message": "List",
"translatable": true
},
"icon": "list-outline",
"viewportInfo": {},
"routeInfo": {
"route": "list"
},
"group": "top",
"order": 200,
"badge": {},
"presence": {},
"availability": {
"roles": [
"itil"
]
}
},

This will definitely helps you to resolved your issue. Let me know in case you need to understand the flow or you can DM on LinkedIn.

If this solution resolves your query, kindly mark it as the accepted solution and give it a thumbs up.

Best Regards,
Krushna Birla

[athavichith]

thank you ! that worked

[Tiger_bubu]

I would suggest to only change the roles, so you dont need to edit the json so much.

[Blobbo]

Good advice. Don't just delete the JSON, you may need it later.