Is there a way I can disable UI actions for Teams, Schedules in the SOW in Washington? We are not using these options currently and would like to hide them from end-users.
Hi @athavichith
To achieve this you need to go to "sys_ux_page_property" table >> then open "chrome_toolbar" (See attached snapshot for your reference) for page "Service Operations Workspace" >> Now, from value field you need to remove related JSON body for teams and schedule. >> Finally you are all set 🙂
Example, if you want to remove list then you need to remove below portion from that value, (Note: same you have to do it for schedule and teams in your instance)
{
"id": "list",
"label": {
"message": "List",
"translatable": true
},
"icon": "list-outline",
"viewportInfo": {},
"routeInfo": {
"route": "list"
},
"group": "top",
"order": 200,
"badge": {},
"presence": {},
"availability": {
"roles": [
"itil"
]
}
},
This will definitely helps you to resolved your issue. Let me know in case you need to understand the flow or you can DM on LinkedIn.
If this solution resolves your query, kindly mark it as the accepted solution and give it a thumbs up.
Best Regards,
Krushna Birla
Definitely use the UI Builder way for this requirement,
Its written in bold that you should not update the JSON on sys_ux_page_property record
