Disable Twilio SMS Message sending on lower environments

[David K]

I am tasked with installing Twilio onto my SNOW environments and was wondering how to disable Twilio from sending notifications out on lower environments similar to how email notifications are handled. Setting up Twilio is straightforward enough but I'm unable to find any documentation on setting it up on lower environments. Previously i set up Twilio on our DEV environment as a proof of concept and was able to receive messages which is fine when I use my number as a test but when this is implemented for good, we don't want SMS messages being sent to end-users as we do our testing.

Has anyone encountered this before? Any help would be greatly appreciated.

[palanikumar]

You can disconnect the Integration for Development instance

Refer the below documentation for steps:

https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/product/notify2/task/t_disconnect...

[David K]

so does that allow you to test the messages without actually sending them? I want to ensure that notifications are sent to a dummy number or at the very least end-users aren't receiving an SMS from a sub-environment

[Byron_Payton]

Were you able to find the information/solution to resolve this issue?

[terrywang]

Please set below system property to false, then try again:

password_reset.sms.use_notify

Then during reset, you can check sys_email or sysevent for the code.

If any further question feel free to create a support case.