Disclaimer message in email prevents Catalog Item from being ordered

[Su522]

I've created a Flow Designer flow with an 'Inbound Email' Trigger

Once triggered, the flow Submits a Catalog Item Request

This works very well, unless the inbound email has a "Disclaimer message" in it.

Example:

"This message may contain confidential and/or privileged information..."

Then the flow gets an error and does not process. 

I've noticed in the Execution Details of the flow that the Description, Requestor For, and Short Description do not get populated. (see attachment)

Any help would be greatly appreciated!

Thank you.

[Su522]

See attached.

How do I test the flow manually against an email containing the disclaimer?

[Su522 · Accepted solution]

This issue is resolved.

This KB/Problem was the issue:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0994344

See attachment