Discuss button for chatting with users. Where is the logic?

SimenKnudsen
Tera Guru

‎12-12-2025 03:35 AM

Hi everyone,

The Discuss button is a great feature for starting a chat with other users in the context of a record.

A client is asking whether this functionality can be extended to allow users to start a chat without being tied to a specific record.

I’m having trouble locating where the logic behind the Discuss button is implemented.
Do you know?
Any pointers to documentation, configuration locations, etc would be greatly appreciated.

Thanks in advance!

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3 REPLIES 3

Ankur Bawiskar
Tera Patron

‎12-12-2025 04:22 AM

@SimenKnudsen 

Discuss button is always tied to specific record.

The logic for it comes from platform level and we don't have access to the button logic.

Your agents can use Connect Chat in Core UI 

Connect Chat 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

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Ankur Bawiskar
Tera Patron
In response to Ankur Bawiskar

‎02-05-2026 01:19 AM

@SimenKnudsen 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

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