GIVEN a Dispatcher is on the Schedule/Calendar view. * WHEN an unassigned WOT is dragged and dropped onto an agent's calendar. * THEN the WOT's Assigned to and Scheduled start/end times must automatically update. * AND the system must enforce a Conflict Handling Rule (Warning or Block) if the time slot is already occupied. * WHEN the preferred action is taken on a WOT (e.g., mouse wheel click). * THEN the WOT must open in a new browser tab.
DEVELOPER'S NOTE:
Configuration over Customization: The core Drag-and-Drop functionality must utilize Out-of-the-Box (OOB) components and configuration. Custom scripting should be limited strictly to the Conflict Handling Validation logic (the blocking/warning rule).
how to do it?
