Display content in Multiline text

[shruthi17]

I need to display some content in Multiline text only when I select particular variable . Currently I have written a Script include and Cliet script for the same. In form level after i select specific variable the Multiline text field is getting displayed but the content in the text is not getting displayed. Below is my Client script please suggest me what ca be done to resolve the issue.

function onChange(control, oldValue, newValue, isLoading) {
if (isLoading || newValue == '') {
return;
}
var server_sys_id = g_form.getValue('ServerCI');
var ga = new GlideAjax('fmr_add_backup_FS');
ga.addParam('sysparm_name', 'validateRequestDetails');
ga.addParam('sysparm_tvm', server_sys_id);
ga.getXML(getResponse);

function getResponse(response) {
var fsDetail = response.responseXML.documentElement.getAttribute('answer');
alert(fsDetail);

if (complete-partial == 'Partial'){

g_form.setValue('File_System_detail', fsDetail);

}

}

}

[Brad Bowman]

Have you tried commenting out the if line (and closing bracket) to see if the value gets set?  you can also add an alert inside the if block.  If your alert(fsDetail) is showing you what you expect, then there has to be an error in the if line or the setValue, and the above steps will help narrow that down.  Are you certain there are no extraneous spaces before or after the 2 variable names and/or in the select box choice list Value?  If you post screen shots showing those three I can put another set of eyes on it.

[Brad Bowman]

Another thing to try - shouldn't need it, but I've seen stranger things - change the setValue line to 

g_form.setValue('File_System_detail', fsDetail.toString());

Also, what is the text in fsDetail?  If it's something long with special characters, maybe that's throwing it off.  Once you've done the other troubleshooting steps I've mentioned, try temporarily setting

 fsDetail = 'this should be working';

[shruthi17]

Hello Bran,

I tried manually declaring fsDetail . I tried to set value to variable"File_System_detail" outside and inside the 'IF' condition.

But still no luck. 

function onChange(control, oldValue, newValue, isLoading) {
if (isLoading || newValue == '') {
return;
}
alert('test Mount_info');
var server_sys_id = g_form.getValue('ServerCI');
alert('hello');
var ga = new GlideAjax('fmr_add_backup_FS');
ga.addParam('sysparm_name', 'validateRequestDetails');
ga.addParam('sysparm_tvm', server_sys_id);
ga.getXML(getResponse);

fsDetail = 'this should be working';

g_form.setValue('File_System_detail', fsDetail.toString());

// function getResponse(response) {
// var fsDetail = response.responseXML.documentElement.getAttribute('answer');
// alert(fsDetail);


if (g_form.getValue('complete-partial') == 'Partial'){


g_form.setValue('File_System_detail', fsDetail.toString());

}

}

//}

[Brad Bowman]

Please post a screenshot of the File_System_detail variable Question tab.  Another thing to check - do you have any other client scripts, catalog client scripts or catalog UI policies that affect this variable?

[shruthi17]

Hello Brad,

Have attached the question tab for 'File_System_detail' variable.

Below Catalog UI policy for variable complete-partial giving 'partial' condition.

Also No other Client Scripts are using these variables. Can you please suggest me on this.