Display field on Incident only if value is true.

LRhodes · ‎02-07-2022

Hi - on our incident records we pull through a custom field from the sys_user table, specifically from the record of the user in the caller_id field.

What I want to achieve is that this 'DaaS User' field will only show if the value of the true|false is true. If it returns false then it should not show on the Incident record.

I have tried the following client script which runs OnLoad;

function onLoad() {
   
	if(u_daas_user == true){		
		g_form.setDisplay("u_daas_user", true); 
	}	
	else {		
		g_form.setDisplay("u_daas_user", false);		
	}
	
}

Unfortunately this doesn't seem to be doing the trick. Any ideas what I may be doing wrong?

LRhodes · ‎02-07-2022

I've managed to get it working. Looks like there's an issue with ServiceNow client scripts returning Boolean variables. Followed the below to tweak it a little and it works. Thanks for your help!

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0783585

function onLoad() {
	
	var daas_user = g_form.getValue("caller_id.u_daas_user");
	
	if(daas_user == 'true'){ 
		
		g_form.setDisplay("caller_id.u_daas_user", true); 
		
	} 
	
	else { 
		
		g_form.setDisplay("caller_id.u_daas_user", false); 
		
	}
}

View solution in original post

Hitoshi Ozawa · ‎02-07-2022

Or

g_form.setDisplay("u_daas_user", g_form.getValue("u_daas_user"));

Hitoshi Ozawa · ‎02-07-2022

The code doesn't seem to make too much sense. The script is trying to show/hide by the value of itself.