Display multiple records with Look up utility in Designer

[Abhijit Das7]

Hi Everyone,

I am working on Virtual Agent Designer. I am using Lookup utility in my flow. But it is returning only one record, I want to return multiple records if condition matches. Can anyone help me? How to get this requirement with scripting in lookup utility and displaying multiple records ?

Thanks in advance 

[Ankur Bawiskar]

@Abhijit Das7 

Out of the box it will always return 1 record

What's your business requirement here?

[Abhijit Das7]

Hi @Ankur Bawiskar 

I have a custom table in my instance and I am getting records from that table using look up utility. 

Right now, when user types some issue then lookup utility will check the condition that Experience Name CONTAINS user_entered_text it returns only one record. 

In table of there are multiple records which matches condition then lookup utility should return all the records matching condition.

Thanks in advance 

[Ankur Bawiskar]

@Abhijit Das7 

that's not possible as OOB it returns only 1 record.

what is the next action user will perform if they select 1 record?

why not do a loop and ask user to select any more issue and run the loop till the time user doesn't say there is not further issue to be selected?

[Abhijit Das7]

Hi @Ankur Bawiskar 

I want response like this, currently lookup utility is sending one record, and I am putting that data into Card utility and displaying result.

Similarly, when I type for example - "testing by" it should return three cards, because I have three records starting with testing by.

Can I achieve that?

Thanks inadvance