Display name of referenced field not being displayed in condition builder

[Community Alums]

I have the following table, it has a name field with the display column set to true, all other fields have the display column set to false:

When building a condition from another table that references the customer table, the contact name field is being displayed:

I thought this is what the display field was for? I've checked to see if there are any dictionary overrides, there are non. Any ideas?

Thanks,

Tim.

[JenniferRah · Accepted solution]

The Display field is what will show after you select the record in a Reference field. To change the view that shows in the pop-up, just right-click on the header of the pop-up list and select Configure -> List Layout and select whatever fields you want to show.

[jcmings]

You likely just have to modify the list layout of the pop-up reference selector to display the columns you want. Sometimes ServiceNow glitches and displays the wrong field. Once you Configure > List Layout, you'll be all set.

[Anand Kumar P]

Hi @Community Alums ,

1. Right-click on contact name column the header of the pop-up list in the reference field and select Configure > List Layout.

2. In the List Layout configuration, add the Name field (or any other desired fields) to the Selected list to control what is shown in the pop-up view first.

Mark it as helpful and solution proposed if it serves your purpose.
Thanks,
Anand