Display notification when external user updates record in CSM/FSM Configurable Workspace

[j0unss]

Hi,

I would like to display a notification next to the Short Description when an external user has updated the Case form. Is this even possible in the CSM/FSM Configurable Workspace?

I've been trying to work with Highlighted Value Conditions, but so far, I'm not satisfied with what I have achieved.

Currently the condition is: Updated by is different From Assigned to User ID .and. Updated by != system, but this does not work as there are other internal users who can update records and then this notification shouldn't be on. 

Is there a way for example create a condition where Updated by has certain role or Updated by is member of certain group/class etc.?

[Kristen Ankeny]

Try writing the javascript that you need for it (you could even put most of the code into a script include function and just call that function from your javascript) and in the condition line on your "Highlighted Value Condition" put "javascript: new myScriptInclude().myFunction()" or something like that.

[Kristen Ankeny]

that should be an actual colon, not the html.