Displaying a https address on the Description field of a SCTASK

KatheCorbett
Tera Contributor

In Flow Designer I have a Description field on a Task that when the task is generated, the whole description is not displaying.

Is there a trick to displaying a https address in the Description Field on a Task? It doesn't need to be a hyperlink, just the verbiage.

 

Here is my task in Flow Designer:

KatheCorbett_0-1736973092733.png

And here is how it displays when the task is generated to the Assignment Group:

KatheCorbett_1-1736973245611.png

 

 

8 REPLIES 8

Hello @KatheCorbett 

One possible reason could be the max length of the field.

Configure the dictionary of description field:

  • Right click on the field label
  • Click configure dictionary JuhiPoddar_1-1737034356270.png

Increase the max length of field

JuhiPoddar_0-1737034285811.png

If the max length is less it truncates the string value and that could be the reason for the URL getting truncated.

Hope this helps!

 

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

 

Thank You
Juhi Poddar

 

 

Thank you so much!  The Description field does have a max length of 4000 in our system.  I'll have to do some more investigating.  I appreciate all your help!

Ankur Bawiskar
Tera Patron
Tera Patron

@KatheCorbett 

description field is of string type and it doesn't support links etc

you can use work notes to add that link if customer is ok with it

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

OStebbins
Tera Contributor

I’ve run into that before. Sometimes using plain text helps, or breaking the URL into two lines. Also, working with an MVP application development company can simplify tricky workflows.