Displaying a https address on the Description field of a SCTASK
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-15-2025 12:34 PM
In Flow Designer I have a Description field on a Task that when the task is generated, the whole description is not displaying.
Is there a trick to displaying a https address in the Description Field on a Task? It doesn't need to be a hyperlink, just the verbiage.
Here is my task in Flow Designer:
And here is how it displays when the task is generated to the Assignment Group:
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-16-2025 05:35 AM
Hello @KatheCorbett
One possible reason could be the max length of the field.
Configure the dictionary of description field:
- Right click on the field label
- Click configure dictionary
Increase the max length of field
If the max length is less it truncates the string value and that could be the reason for the URL getting truncated.
Hope this helps!
"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"
Thank You
Juhi Poddar
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-16-2025 07:40 AM
Thank you so much! The Description field does have a max length of 4000 in our system. I'll have to do some more investigating. I appreciate all your help!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-15-2025 07:34 PM
description field is of string type and it doesn't support links etc
you can use work notes to add that link if customer is ok with it
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-18-2025 05:36 AM
I’ve run into that before. Sometimes using plain text helps, or breaking the URL into two lines. Also, working with an MVP application development company can simplify tricky workflows.