Do Not Trigger Inbound Email Action Flow For Untrusted User

[TimFischer]

Hello,

I've come across a few posts for this issue but the links tend to point towards no longer available references. Tickets are being generated in production by spam accounts based off an inbound email action in a flow. How can we restrict this trigger to just trusted users.

Thanks.

[jonsan09]

You can use Email Address Filters to set whitelists or blocklists of email domains/addresses. https://docs.servicenow.com/csh?topicname=set-email-address-filters.html&version=latest

[TimFischer]

Some of our other requests are submitted externally for other inbound actions on the platform so I don't think a blanket whitelist/blocklist would work for the instance.

Could I instead configure the inbound action logic to not allow requests to be processed for guest user?