.docm is not an authorized file extension message setup.

KumariP
Tera Contributor

‎05-14-2024 03:03 AM

Hi,

I have a requirement to modify error message "<file extension> is not an authorized file extension " that comes up on top when any non-supported file type is uploaded through Service Portal. Please help me to locate that message configuration.

I have checked Messages table, UI pages, Widget scripts, Business rules, script includes, client script, UI Action as well but can't find any such message configured.

KumariP_0-1715680956182.png

 

 

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Maik Skoddow
Tera Patron
Tera Patron

‎05-14-2024 04:40 AM

OOTB there is no related entry in the sys_ui_message table. Only when having more languages installed you will see the key {0} is not an authorized file extension which is also acting as the message. So to overwrite that text, you have to insert a record with the key {0} is not an authorized file extension and a modified text accordingly.

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KumariP
Tera Contributor
In response to Maik Skoddow

‎05-14-2024 05:51 AM

Hi Maik,

Thank you for your response.

When you say multiple languages installed that means multiple language records should be Active=True in sys_language table?  

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