Document ID field in Portal issue

[Ted19]

I'm trying to understand how document-id type fields work.

My issue occurs when I try to modify document-id fields in the portal using the form page

On the portal, it act as if it is read-only

what would the best practice be in this case? 1. do not use document-id in portal? 2. some other suggestion

Backend screenshot

Portal screenshot

Any information helps , thank you

[DrewW]

Document ID fields simply store a SYS_ID.  They are dependent on another field that tells them the table that the Doc ID field value can be found it.  Then when the system renders the Doc ID field for the list or display it uses the table field and the Doc ID field to find the record and get its display value.  Thats why you get a popup when you click the icon to edit the field.

So if you are not getting the icon to edit the field I would say that editing is probably not supported on Service Portal.

[Ted19]

I was thinking the same thing, but don't know for sure. 

In that case, what ServiceNow has set for goals in the portal doesn't make sense then lol 

thanks for the reply

[DrewW]

Last I remember they where/are going to eventually get rid of Service Portal and Angular in favor of there new component framework.  But my understanding could be wrong.