Howdy all,
I am working on connecting DocuSign Connect with ServiceNow. ServiceNow is currently connected to the DocuSign API. I have a flow that creates an envelope from a template, fills out the information, adds a recipient, and has DocuSign email it out. I want to use the Wait for Signature from DocuSign action, but I am unable to get any communicaiton back from DocuSign stating when the document is signed. Wondering if anyone has actually had this working before.
The user that was created for authentication has these three roles:
sn_docusign_spoke.docusign_admin
sn_docusign_spoke.docusign_integrator
sn_docusign_spoke.docusign_webhook_answer_subflow_user
This is from the error log on the DocuSign side:
3/20/2025 | 10:10:39 pm
Connect send to: https://instance.service-now.com/api/sn_docusign_spoke/docusign_webhook_rest
3/20/2025 | 10:10:39 pm
Envelope Data:{"event":"envelope-voided","apiVersion":"v2.1","uri":"/restapi/v2.1/accounts/xxx-xxx-xxx/envelopes/xxx-xxx-xxx","retryCount":8,"configurationId":21864997,"generatedDateTime":"2025-03-19T19:34:47.6402727Z","data":{"accountId":"xxx-xxx-xxx/,"userId":"xxx-xxx-xxx/","envelopeId":"xxx-xxx-xxx/"}}
3/20/2025 | 10:10:39 pm
Response: {"error":{"message":"Cannot read property \"status\" from undefined","detail":"TypeError: Cannot read property \"status\" from undefined (sys_ws_operation.1ea8be02788230104b68b0fade5a99d9.operation_script; line 13)"},"status":"failure"}
3/20/2025 | 10:10:39 pm
Response Headers: Transfer-Encoding: chunked --- Connection: keep-alive --- Content-Type: application/json;charset=UTF-8 --- Date: Fri, 21 Mar 2025 05:10:39 GMT --- Set-Cookie: <REDACTED> --- Server: snow_adc --- Server-Timing: sem_wait;dur=0, sesh_wait;dur=0 --- X-Is-Logged-In: true --- X-Transaction-ID: dc2fdd682b9e --- X-Content-Type-Options: nosniff --- Pragma: no-store --- Pragma: no-cache --- Cache-Control: no-cache --- Cache-Control: no-store --- Cache-Control: must-revalidate --- Cache-Control: max-age=-1 --- Expires: 0 --- Strict-Transport-Security: max-age=63072000; includeSubDomains
3/20/2025 | 10:10:39 pm
Error: https://instance.service-now.com/api/sn_docusign_spoke/docusign_webhook_rest :: Error - The remote server returned an error: (500) Internal Server Error.;
Thanks,
Allen
