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12-06-2023 01:38 PM
When we send out a comment that has been populated by an inbound email action it doesn't have any carriage returns or new lines. It is all strung together. I see the inbound email has <o:p>. I would like to replace whatever character is being used with the appropriate code to show on a new line.
Would anyone know how ServiceNow translates that and what character is being stored in the journal field?
Solved! Go to Solution.
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12-06-2023 01:45 PM
You can do something like this for journal fields as provided here.
target.work_notes = "[Column A Name]\n" + your_first_field + "\n\n" + "[Column B Name]\n" + your_second_field;
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12-06-2023 01:45 PM
You can do something like this for journal fields as provided here.
target.work_notes = "[Column A Name]\n" + your_first_field + "\n\n" + "[Column B Name]\n" + your_second_field;