Does out of box servicenow 'Change Request' uses workflow or flow designer ?

[Nisha30]

Hi,

I am looking for answer though i see in PDI the workflow for change request types- Normal and Emergency. |We are in Vancouver release.

But can anyone please confirm what flow the change request uses as out-of-box. we can use both though workflow as well as flow designer and for sure FD has much comfortable in designing but confused what base system triggers approval from is it WF or FD?

Thanks

[jonsan09]

Depends on when your instance was stood up legacy customers would be most likley be using Change workflows while more recent customers will have Change Flows.

[Dr Atul G- LNG]

Hi @Nisha30 

Greetings!!

Looking at change flows rather than workflows they seem to evaluate the records based on type and model. So for example If I have a change model called "normal change" and create a change request of the "Normal" type, that does not have a model defined, the old workflow fires.

If  I then create a change with the model defined as "normal change" and the type as "normal change" the workflow does not fire and the flow design based on normal change does.

This is in a PDI so it looks possible but I need to check on the run conditions for the customized workflows that we use but it looks like it's possible to run in parallel as long as you have set models for alternate paths.

So In my case no model and normal change means follow the workflow and old behaviour.

Then I would need models for my local, regional and global pathways.

Credits: @scott barnard1 

Previous post link:

https://www.servicenow.com/community/developer-forum/migrating-to-change-models/m-p/2739323/emcs_t/S...