Does ServiceNow scale well with video attachments?

[Juan Lopez Pola]

1. I want to attach video files in SNow, what are some of the limitations?

2. These videos could be anything, youtube, vimeo, local cameras, etc.

3. What are some of the best practices for attaching raw video files?

Thanks for your help.

[sleepycrown]

Hi there,

You will want to check with your account manager, but instances usually have 4TB size limit with more storage that is purchasable. 

I would recommend checking out these documents: 

• Add and manage attachments 
• Administering attachments 
• Configure attachment system properties 

The default maximum size limit is 1024MB, but can be changed with the com.glide.attachment.max_size system property.

You can also configure which file extensions are allow/disallowed on the instance. Users will receive an error if they try to upload a filetype that isn't allowed. You will need to be predictive with what video filetypes your users might be uploading. 

Others might be able to provide additional or clearer best practices, but the immediate one that comes to my mind is being aware of video file sizes. ServiceNow allows for scaling images, but I'm not certain that extends to video formats. Depending on the size of the video files, you could reach your instance size cap rather quickly. 

[Juan Lopez Pola]

Thanks @sleepycrown