Domain Separation: Move flow from one domain to another

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-16-2022 12:37 PM
Hi guys.
I have an Order Guide (it has few catalog items) in flow in Client domain only - developed specifically for this client. Now I need to share this catalog item to Users who belong to Global domain (part of our MSP team who helps to handle tickets in client domain, basically handles escalations). And now this group need to be able to convert client's incidents to their Requests (through this order guide, developed only for them).
What I did - moved Order Guide and it's catalog items to global domain (instead restricted by category company = this client OR MSP - to prevent showing it to all users). My order guide widget throwing an error that it can't read information from "flow" field Flow (because users in Global can't see processes in child domains, until I remove this flow and save the catalog item - then works well, without flow.)
What I tried: changed domain of this flow in sys_hub_flow table, however this didn't help, because looks like a lot of other flow dependencies needs to be moved. So do we have schema/list of tables, which we can follow and change the flow's domain? Because this flows really complex to rebuild...
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-16-2022 07:01 PM
Hi, what exactly do you mean by share? the global users are leveraging the flow to create\update task in domains other than the original client domain?
Can you clarify why you moved the flow from the client domain to global, IE what wasn't working before the move?
I would have expected the flow to have functioned at client domain level as this would be the domain level of the tasks\end users involved and would expect global users to have access\visibility to the process without any changes.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-17-2022 05:44 AM
@Tony Chatfield1 So if just left this flow in Client domain, and will try submit Order Guide with Catalog Item which has link to this flow inside - I receive an error. I think it's because the flow it's a process separation and it's visible only in client's domain and childs of this client. Even If I'm from my admin account looking in flow designer I can't see flows which in Client domain, until I will switch to that client domain. I think it's the reason of this widget failure - because as soon as I'm removing flow from this catalog item its working fine.