Domain Sepration in flow desginer

indrajeetma
Tera Guru

I have an flow created in Global Application but its domain is 'xyz' now i am in 'abc' domain suppose and submit an catalog request now what happend is RITM is generated but the flow is not triggering why?

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Pranesh072
Mega Sage
Mega Sage
Flow Designer content runs from the domain from which it is triggered or initiated
Flows, actions, and subflows run from the domain of the record or user who initiates them. For example, when a user from the child domain ACME triggers a flow belonging to the parent domain TOP, the flow runs in the context of the child domain ACME.

https://www.servicenow.com/docs/bundle/vancouver-build-workflows/page/administer/flow-designer/conce...

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5 REPLIES 5

Shraddha Kadam
Mega Sage

Hello @indrajeetma ,

 

Flows execute within a domain context. 

When a RITM is created in 'abc' domain, the system looks for a flow that is configured to run in the 'abc' domain or a parent domain of 'abc'.

The "xyz" domain of your Flow matters. 

Even if the Flow resides in the Global application, its designated domain ('xyz') might restrict its execution to records only within 'xyz' or its child domains. Since 'abc' is not a child of 'xyz' (or vice-versa), the flow doesn't see the RITM.

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Hello @indrajeetma ,

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Hello @indrajeetma ,

 

If my answer was helpful then please accept the solution hence this thread will close and it is useful for the future

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Ehab Pilloor
Mega Sage

Hi @indrajeetma,

 

The Flow will run if it is in item's domain or parent of item's domain. If it is outside the domain or parent's domain, it wont get executed.

 

Regards,

Ehab Pilloor