Don't allow assignment to specific groups

patrickmcgonagl · ‎08-17-2015

This question is similar to the one asked here Don't allow case to be submitted to empty assignment group but the organizational groups that we have tend to have at least one member in them to allow them to see all sub groups work when looking at "My Groups Work". What we would like to do is not allow an assignment to higher level groups based on a true/false field on the groups table

under form design I created a true/false field name Organizational Group (u_org_group) and after setting the value on the necessary groups would change it to Read Only

the pseudo code that I have is

on change group assignment

if u_org_group in sys_user_group is true

then alert "This is an organizational group, please assign to a different group." and assign to previous group or set to null

patrickmcgonagl · ‎02-21-2020

We used an onChange client script that calls a script include, another requirement that was added was that only members of those groups would be allowed to assign to the group.

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
	if (isLoading || newValue === '') {
		return;
	}
	if (newValue){
		var ajax = new GlideAjax('noAssignGroupUtils');
		ajax.addParam('sysparm_name', 'getAssignGroup');
		ajax.addParam('sysparm_assign_group',newValue);
		ajax.getXML(updateQueue);
	}

	function updateQueue(response){
		var answer = response.responseXML.documentElement.getAttribute("answer");
		if(answer){
			g_form.clearValue('assignment_group');
			g_form.showFieldMsg('assignment_group','You cannot assign a ticket to ' + answer + ' group','error');
			alert("You cannot assign a ticket to this group");
			return false;
		}
	}
}

var noAssignGroupUtils = Class.create();
noAssignGroupUtils.prototype = Object.extendsObject(AbstractAjaxProcessor, {

	getAssignGroup: function(){
		var group = new GlideRecord("sys_user_group");
		if(group.get(this.getParameter('sysparm_assign_group'))){
			if(group.u_no_assign == true) {
				if(gs.getUser().isMemberOf(this.getParameter('sysparm_assign_group')) || gs.getUser().hasRole('admin'))
					return;
				return group.getDisplayValue();
			}
			return;
		}
	},

	type: 'noAssignGroupUtils'
});

View solution in original post

The SN Nerd · ‎08-17-2015

If you want to disallow assignment to these groups it would make more sense to prevent users from being able to select them in the first place by means of a reference qualifier.

You can then simply add the condition mentioned above.

Prevention is better than a cure.

ServiceNow Nerd
ServiceNow Developer MVP 2020-2022
ServiceNow Community MVP 2019-2022

patrickmcgonagl · ‎08-24-2015

When I tried this out it would hide not only the top level group but all its subgroups as well. We need to prevent assignments only to the top level groups, but still allow assignments to it subgroups.

Uncle Rob · ‎08-24-2015

Are you using tree view for your group selection?

patrickmcgonagl · ‎08-24-2015

yes we do use the tree view and/or just type in the group name to search