Don't allow assignment to specific groups

[patrickmcgonagl]

This question is similar to the one asked here Don't allow case to be submitted to empty assignment group but the organizational groups that we have tend to have at least one member in them to allow them to see all sub groups work when looking at "My Groups Work".   What we would like to do is not allow an assignment to higher level groups based on a true/false field on the groups table

under form design I created a true/false field name Organizational Group (u_org_group) and after setting the value on the necessary groups would change it to Read Only

the pseudo code that I have is

on change group assignment

        if u_org_group in sys_user_group is true

                  then alert "This is an organizational group, please assign to a different group." and assign to previous group or set to null

[poyntzj]

I agree with rfedoruk.   I cannot see a way to do this as if you hide the parent group, then any children are hidden too.

[Vichu]

Is there is a solution for this ? 

"Ticket should be assigned only to the child groups and not to the parent groups."

[Vichu]

Hi Patrick, did you get a solution for this ?

[patrickmcgonagl · Accepted solution]

We used an onChange client script that calls a script include, another requirement that was added was that only members of those groups would be allowed to assign to the group.

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
	if (isLoading || newValue === '') {
		return;
	}
	if (newValue){
		var ajax = new GlideAjax('noAssignGroupUtils');
		ajax.addParam('sysparm_name', 'getAssignGroup');
		ajax.addParam('sysparm_assign_group',newValue);
		ajax.getXML(updateQueue);
	}

	function updateQueue(response){
		var answer = response.responseXML.documentElement.getAttribute("answer");
		if(answer){
			g_form.clearValue('assignment_group');
			g_form.showFieldMsg('assignment_group','You cannot assign a ticket to ' + answer + ' group','error');
			alert("You cannot assign a ticket to this group");
			return false;
		}
	}
}

var noAssignGroupUtils = Class.create();
noAssignGroupUtils.prototype = Object.extendsObject(AbstractAjaxProcessor, {

	getAssignGroup: function(){
		var group = new GlideRecord("sys_user_group");
		if(group.get(this.getParameter('sysparm_assign_group'))){
			if(group.u_no_assign == true) {
				if(gs.getUser().isMemberOf(this.getParameter('sysparm_assign_group')) || gs.getUser().hasRole('admin'))
					return;
				return group.getDisplayValue();
			}
			return;
		}
	},

	type: 'noAssignGroupUtils'
});