Solved: Re: Dot Walk value not visible in RITM - Page 3 - ServiceNow Community

I have recently created a new Catalog Item where one of the field variables has dot walk configured for it. However after the catalog is submitted, the dot walk values are not visible/displayed in the RITM. Is there any way to get the value to be visible in the RITM (i.e Request Variables tab and also Notes field) without the need for script or is scripting the only feasible way to get this done.

835 Views

2 ACCEPTED SOLUTIONS

Oops.Sorry, It should be Single line text.

View solution in original post

Ensure the variable type is correct for the variables which are getting auto populated

Operational Status -> Single line

Unique ID -> Single line

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

11 REPLIES 11

Oops.Sorry, It should be Single line text.

Yes working now after changing. Thanks a lot for assistance.