Dot Walk value not visible in RITM

[Susan Goh]

I have recently created a new Catalog Item where one of the field variables has dot walk configured for it. However after the catalog is submitted, the dot walk values are not visible/displayed in the RITM. Is there any way to get the value to be visible in the RITM (i.e Request Variables tab and also Notes field) without the need for script or is scripting the only feasible way to get this done. 

[J Siva · Accepted solution]

Oops.Sorry, It should be Single line text.

[Susan Goh]

This is in DEV environment and I am accessing and viewing it with admin access. The other user who is viewing also have similar elevated access in the same environment and also getting the same view.

[Ankur Bawiskar · Accepted solution]

@Susan Goh 

Ensure the variable type is correct for the variables which are getting auto populated

Operational Status -> Single line

Unique ID -> Single line

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Susan Goh]

Thanks, that seems to be working perfectly now. Thank you so much for your assistance.

[J Siva]

Hi @Susan Goh 
I believe you need to change the variable types. As far as i know, the Operational Status field is not a reference type field.
Make the variable types as String and see how it goes.
Regards,
Siva

[Susan Goh]

Unfortunately i do not have the String option available for the Variable Type.