Dot-walked field values do not save and displays blank field on the form
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‎03-08-2025 12:32 PM
Hello Gurus,
I have created reference fields on a table 2 pointing to table 1 where data are available, then I dot walked the fields from table 1 to table 2's fields, when I enter data over the form of table 2 and save the data, the form appears as blank with the dot walked fields, Since I am working with many fields, so display - true doesn't work for me. Any other alternate solution if available please advise. I searched the community but didn't find satisfactory answer.
Any idea or tips would be greatly appreciated.
Thank you.
-abrouf
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‎03-08-2025 07:02 PM
Why are you setting the dot walked field from table 1 on table 2 form?
It won't work that way
Data for that exists in table 1 record so you will have to update that record actually rather than those dot walked fields in table 2 form.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎03-09-2025 12:30 PM
The records/data are already updated on table 1.
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‎03-08-2025 08:56 PM
How are you even dot walking to table 2 fields from table 1 when table table 2 uses reference to connect to table 1 ?
I mean in "simple" terms it's like "caller" field on "incident" table. Here caller is using sys_user table as reference. So how do we dot walk to all the incident fields from user table ? Unless you use a related list table where all incidents are stored.
I guess you wanted to ask other way around - that is dot walking from table 1 to table 2 fields which is easier and doable. I will continue with same example - caller_id.name , caller_id.manager.name - all these are doable. For other way use related list tables.
Please mark my answer as helpful or accept as solution if it helped you in anyway.
Regards,
Shivalika
My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194
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‎03-09-2025 12:29 PM
Both ways table1 to table 2 or vise versa, same results.