Drag & drop attachment for all catalog form

[Abarna Dhanapal]

As a Service Portal user, I want the ability to drag and drop files directly onto catalog item request forms, without needing to open browser dialogs. This functionality should be available across all catalog items through a common configuration, not limited to individual catalog item forms.

I've already checked the system properties, and the drag-and-drop setting is set to true, but it's still not working as expected.

Can anyone suggest a solution or configuration that enables this globally across catalog items?

[Ankur Bawiskar · Accepted solution]

@Abarna Dhanapal 

which property you enabled? share that details.

are you referring to this? did you check in other browsers as well?

Attaching files to records from portal pages 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Abarna Dhanapal]

I checked my PDI instance before importing the update set, and the drag-and-drop functionality is working as expected. Interestingly, the catalog item doesn’t have the 'Catalog Attachments' variable set, yet the attachment feature still works. I’d like to understand which functionality or configuration is enabling this behavior, as I’m reviewing it here before working on the development instance.

[Dr Atul G- LNG]

Hi @Abarna Dhanapal 

I have no idea about the same. It might be some script written in the backend to handle that.

[Ankur Bawiskar]

@Abarna Dhanapal 

it's OOTB feature and I don't believe any backend script is handling that? 

Did you check docs for that?

[Ankur Bawiskar · Accepted solution]

@Abarna Dhanapal 

which property you enabled? share that details.

are you referring to this? did you check in other browsers as well?

Attaching files to records from portal pages 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Abarna Dhanapal 

any update to this?