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Drag and drop attachments not working in Compose Email after Zurich upgrade

reginabautista
Kilo Sage

Hi everyone,
After upgrading to Zurich (current build Patch 1) , we can no longer drag and drop files into the Compose Email window.

We are getting the following error:

Dropped file type is not supported

 

Uploading the same file using the paperclip icon works normally. This was working before Zurich.

Has anyone else experienced this and know how to fix?

 

Thanks

Regina

7 REPLIES 7

OOTB txt is allowed, try to remove and add txt again in the property:

 

DrAtulGLNG_1-1764843410142.png

 

 

Edit :correct property screenshot added.

 

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Dr. Atul G. - Learn N Grow Together
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@Dr Atul G- LNG 

the image/property you shared is for data source file extensions and not for the drag and drop feature

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Ankur Bawiskar
Tera Patron
Tera Patron

@reginabautista 

is it not working for all users or some users?

Did you check in other browsers?

Are you sure it's a valid file and not a corrupted one

May be that file type is blocked check here

navigate to System properties > Security see if particular file types are blocked

 

AnkurBawiskar_0-1764842635456.png

 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader