Duplicate Catalog Item in Service Portal

[zrgdrgr]

While setting up the Service Portal, I am having an issue with a single Service Catalog item being displayed twice. I have verified that only one item with that name exists in the Catalog and both items point to the same sys_id.

Does anybody know why this is happening and how I can prevent it?

[salomesimpsone]

Hi John,

Even I am facing the same issue.Though I looked on the 'SC categories' and 'SC Category Page' widget codes, couldn't find where it is duplicating.....

Can someone help us

Thanks in Advance

[yogesh15dd]

Hi Salome,

Were you able to solve this issue?, i have the same issue.

Thanks In Advance

Yogish Dafedar

[florun]

There another instance on the sc_cat_item page

On the SC Category Item widget

• Ctrl + Right Click on the Item Title
• Select Instance in Page Editor
• On the SP Page Map > Select the parent level item branching to the two SC Catalog Item
  
• On the form for the parent item, click on Instances under Related Lists
• Highlight the duplicate item, (right-side split screen scroll to the bottom) then Select Delete
  

Note:

do not delete the OOTB instance with a Package labeled (Service Portal - Core)

[rboyd]

I realize this is old, but I had this issue and the duplicate instance was the cause. I had to clear the "active" checkbox for something called "SC Catalog Item Deprecated" and the strange duplicate disappeared. I'm on Madrid, for what it's worth.