Duplicate comment getting added

[Diksha_Tiwari 1]

Hi Folks,

So I want to add 2 comments to a case from a script include. Below is the code:

 var reason = "Does not satisfy the project activities";

 var comment = "test NOTA comment";

 var taskGr1 = new GlideRecord('sn_wsd_case_workplace_case');

 taskGr1.addQuery('sys_id', 'caseSys_ID'); // sysID of case

 taskGr1.query();

 if (taskGr1.next()) {

     if (comment.toString() !== '') {

         taskGr1.comments = reason.toString() + '-' + comment.toString();

         taskGr1.close_notes = reason.toString() + '-' + comment.toString();

     }

     taskGr1.variables.snc_reason = reason.toString();

     taskGr1.comments = "Workplace team selected 'None of the Above' from space option.";

     taskGr1.comments = "Comment 3";

     taskGr1.update();

 }

Output of above is coming as below:

One additional comment is getting added , which is combination of below three comments which I am adding separately. How can I fix this? I don't want the combined comment.

Any suggestion would be appreciated!.

Thanks & Regards.

Diksha

[Ankur Bawiskar]

@Diksha_Tiwari 1 

where have you written this script? is this a business rule?

what type of business rule?

what's your business requirement?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Mark Manders · Accepted solution]

Please share all logic, not just the script include... How is it called? 

Next to that: comments are added and written to the sys_journal_field table. If you want to add two separate comments to the same ticket (process wise that doesn't really make sense), you will have to have 2 updates to the record to update them to the sys_journal_field table and with that, show them in the activity log.

[Diksha_Tiwari 1]

Yeah, thank you for the insight. I did 2 updates on record. It worked as expected now.

Thank you for helping!