Duplicate Entries in Activity Log

[snow_hard252]

Hi ,

I'm seeing Duplicate entries( some times 4 times for same fields) on the Activity log for incident record.

I have checked that workflow properties checkbox 'Run after bus.rules run' is not active.

I have no BRs on the incident with current.update().

Though I have UI action script with current.update(), tried removing it and it didnot work as well.

Somebody could give an advise.This is in Eureka.

Thanks

Hardy

[Michael Kaufman]

Do you have any business rules on the task table with current.update()?

[ankitaverma]

Hello,

I had the same issue few weeks ago.

I also work on Eureka instance.It was a issue with custom Business rule   which run on Task table and my table was extended from task table.

You can search "Error in updation of activity list" opened by me and see the discussion.

There was just a minute change which i noticed was "When to run" was changed to "before" in a business rule.

Hope this will help you to solve the issue.

[AnirudhKumar]

We faced a very similar problem.

There were 4 duplicate activity logs every time we updated a field on a table. 

We also verified that there were no 'Before' Business Rules with current.update();

And then we tried something new!

We found a few 'After' Update Business Rules that had current.update().

We made 2 changes to these:

- removed the current.update() line of code and

- converted the BRs to Before Update.

Voila!! There were no more duplicate logs 😉

And truth is there were 4 of these 'After' Business Rules containing current.update(), and that's the reason we had 4 duplicates!

[Nestor Paredes]

Hello,

In case your record runs a workflow, check the workflow context to see if there are any repeating (duplicated) activities; we had a similar issue, the problem was that the workflow had to many transitions between activities, in other words, there seems to be a max number of arrows you can have on the workflow before it starts * misbehaving.

Regards,

N.