E-mail notification script Button not redirecting me to the respective record

[anvitha ash]

Hello 

I have created e-mail notification script, to create a button and using in inbound actions. On click of button it is not redirecting me to the concern page

It is populating the URL twice as mentioned in screenshot. 

Ex: dev111.service-nos.com/dev111.service-now.com/api/now...........

Could someone help me where I'm doing mistake 

[Sheldon Swift]

Hi @anvitha ash - You need to set your protocol (e.g. 'https://' + instanceName + '...). Also, you forgot to redact the instance name at the bottom of your second screenshot.

[anvitha ash]

@Sheldon  Swift Thanks 

Now the redirect is working but, it is asking for credentials. But this should not be the case. It should redirect to the URL without credentials 

[Sheldon Swift]

This is the default behavior when accessing the Table API through a browser. What's the use case?

[anvitha ash]

@Sheldon  Swift 

1. Create notification, calling email script there

2. In email script added button called "successful " as mentioned in the screenshot above 

3. Create inbound action, when user clicks on the button "successful" it should close the RITM record 

Usecase:

When notification triggered to the user, under the notification user would be having button called "successful" and once user click on the button it should close complete the RITM 

Notification create on : Ritm table

Inbound created on : RITM table