Easiest way to remove a specific catalog item from 'Popular items" widgetfrom Service Portal homepag

kal123
Tera Contributor

Hello Community,

 

I need to remove a specific catalog item from appearing in the "Popular Items" widget because it is causing some issues with users. I know the server side script needs to be modified but I cant seem to figure out where/what changes to make to exclude this from the current rules for the Popular Items widget. If anyone has run into this issue before or knows of any possible solutions it would be greatly appreciated!

 

Thank you,

1 ACCEPTED SOLUTION

JenniferRah
Mega Sage

It looks like that's the "SC Popular Items" widget. It looks like you should be able to add to the query near the top of the widget to exclude the ones you want.

 

https://instancename.service-now.com/sp_config?id=widget_editor&sys_id=cbcacf13cb21020000f8d856634c9...

 

Of course, you'll need to clone the widget and make your changes in your copy. Then add your widget to the sc_home page in place of the OOTB one.

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2 REPLIES 2

JenniferRah
Mega Sage

It looks like that's the "SC Popular Items" widget. It looks like you should be able to add to the query near the top of the widget to exclude the ones you want.

 

https://instancename.service-now.com/sp_config?id=widget_editor&sys_id=cbcacf13cb21020000f8d856634c9...

 

Of course, you'll need to clone the widget and make your changes in your copy. Then add your widget to the sc_home page in place of the OOTB one.

kal123
Tera Contributor

Thank you for the assitance!