Easy ways to learn ServiceNow?

[AshleshaR]

Hello Experts,

I am new to ServiceNow and want to learn it from scratch. Can anyone suggest me what Can I do?

[GlideFather]

Hi @AshleshaR,

Here are two great places to start:

1. ServiceNow University 

• Get Started with ServiceNow University
• Learn about ServiceNow and earn badges, points, certificates, and improve your rank.
• Most courses are free, only a few are paid.
• Start with the "Welcome to ServiceNow " training, it's fun and gives you your first certificate!
• The most important first certificate is  Certified System Administrator (CSA), useful for almost any ServiceNow role.
• Trainings at the SN University provide temporary lab instances with pre-installed plugins and apps.

Career Journeys:

• System Admin
• App Developer
• Platform Owner
• Implementer
• Technical Project Manager
• Business Process Analyst
• Support Specialist

ServiceNow credentials:

• App Specialist
• Architect
• Developer
• Implementer
• Pre-sales Expert
• Sales Expert
• System Admin

To learn more about trainings:

[ServiceNow University] - Vouchers eligibility, Free Trainings, Paid Exams and Payments | FAQs

2. Developer Portal

• Request your Personal Developer Instance (PDI) — your own ServiceNow sandbox to practice safely.
• You can try almost everything for free (except a few advanced features like AI).
• Explore guides, tutorials, blogs, and documentation to learn more.

Learning Plan ServiceNow Administrator:

• Learn admin skills to move into app development.
• Includes 13 short, self-paced modules.

TL;DR

ServiceNow University = Learn and earn badges or certifications.

Developer Portal = Practice and explore the platform hands-on.

Good luck! 🤞💪

[prerna_sh]

Hi @AshleshaR 

The best way to begin is by enrolling in ServiceNow University courses, which provide structured learning paths for all skill levels.

As a first step, you should set up your Personal Developer Instance (PDI) to get hands-on experience. You can request a PDI through the official ServiceNow Developer Site: Home | ServiceNow Developers

Guide: Guides | ServiceNow Developers To understand more about "PDI"
Go through following:
1. ServiceNow University: ServiceNow University | ServiceNow"
2. Product Documentation: Product Documentation | ServiceNow
3. YouTube channels: https://youtu.be/PmA7Iter2uU?si=3R8zVr6lWyCeZe3p
4. ServiceNow Community: https://www.servicenow.com/community/

Once you’ve gained foundational knowledge and hands-on experience with a PDI, you can pursue the CSA (Certified System Administrator) certification. It validates your understanding of the platform's core functionalities and administration

Beyond CSA, ServiceNow offers multiple certification tracks (like CAD, CIS-ITSM, CSM, HRSD, and more) to deepen your expertise based on your role and career goals. 

If my response solves your query, please marked helpful by selecting Accept as Solution and Helpful. Let me know if anything else is required.
Thanks,
Prerna

[prerna_sh]

Hi @AshleshaR 
You can accept multiple solutions. Earlier, you accepted my response too. Is there something wrong with it? Please let me know if I need to make any corrections.

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If my response solves your query, please marked helpful by selecting Accept as Solution and Helpful. Let me know if anything else is required.

Thanks,

Prerna

[svirkar420 · Accepted solution]

Hi @AshleshaR ,

 First of all welcome to ServiceNow, getting back to business If you want to learn ServiceNow from beginning I would suggest you to go from some very helpful YouTube channels.

This really helped me

SAAS with ServiceNow - https://youtu.be/QxU-JrfA824

Snow expert - https://youtu.be/Jen9x45DCFw

For scripting - 

ServiceNow - https://youtu.be/62Nabpb94Jw

Hope this helps you, All the best!

And, don't forget to Mark this solution as accepted and helpful as it will be helpful for other users and readers as well.
Best Regards.

Saurabh V.

[Dr Atul G- LNG]

Hi @AshleshaR 

 

• Training is currently free — take advantage of it.

• The main challenge is gaining real experience. To address this:

  • Engage with the ServiceNow Community.

  • Spend at least 1–2 hours daily reading posts, asking questions, and helping others.

  • This will sharpen your skills and grow your confidence.

• If you're aiming to become a developer, scripting is essential.

  • Use developer.servicenow.com — it offers courses and exercises to improve your scripting skills and build a strong portfolio.

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💼 Career Pathways (Based on Your Experience):

With 14 years in IT, there are multiple roles you could target based on your background and interests:

• Business Analyst / Business Process Analyst

• Platform Owner

• Support Specialist

• Technical Project Manager

Pick a path that aligns with your past experience and start building toward it. And remember — beyond certifications, it’s critical to develop a real understanding of the platform’s capabilities.

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🚀 Next Steps After CSA – Choose Based on Career Goals:

1. Certified Application Developer (CAD)

   • Best if you enjoy scripting, app development, and customizing the platform.

2. Certified Implementation Specialist – ITSM (CIS-ITSM)

   • Ideal for those aiming for consulting or business analyst roles in ITSM.

3. Micro-Certifications to Consider:

   • Performance Analytics – Learn KPIs, dashboards, and insights (for data-driven roles).

   • Integration Hub – Learn to connect ServiceNow to external systems (for automation/orchestration).

   • Flow Designer – Build low-code/no-code workflows across the platform.

   • CMDB (Configuration Management Database) – Understand IT infrastructure mapping (crucial for ITSM/ITOM roles).