Easy ways to learn ServiceNow?

[AshleshaR]

Hello Experts,

I am new to ServiceNow and want to learn it from scratch. Can anyone suggest me what Can I do?

[Bert_c1]

Visit: https://developer.servicenow.com/dev.do#!/learn

[Bhuvan]

@AshleshaR 

Below is a high level plan you can use for reference. 

Go through ServiceNow fundamentals on-demand course and get certified in ServiceNow CSA.

https://learning.servicenow.com/lxp/en/now-platform/certified-system-administrator-csa-learning-path...

You can go through scripting and development concepts as it would help you with any ServiceNow modules that you would be working in future,

https://developer.servicenow.com/dev.do#!/learn/learning-plans/zurich

https://developer.servicenow.com/dev.do#!/learn/courses/zurich/app_store_learnv2_scripting_zurich_sc...

Make use of your PDI to full extent to practice what you learn as hands-on would be the most essential part of your learning phase

https://developer.servicenow.com/dev.do#!/guides/zurich/developer-program/pdi-guide/personal-develop...

Register with ServiceNow University and go through course contents.

https://learning.servicenow.com/

Developer learning plans are easier to understand the modules compared to official documentation and would recommend to start learning in phases, start with New to ServiceNow and later ServiceNow Administration followed by ServiceNow Application Developer,

https://developer.servicenow.com/

Go through ITSM and Application Development Fundamentals on-demand courses and get certified in CIS-ITSM and CAD.

If you need any help, you can post in communities and experts can guide you. There are lots of YouTube videos available depending on your topic of interest and thousands of useful blogs available in ServiceNow communities. You can search in communities and YouTube and follow what suits your learning style the best.

Congratulations on your ServiceNow journey !

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Thanks,

Bhuvan

[Bhuvan]

@AshleshaR 

Did you get a chance to review this ?

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[M Iftikhar]

@AshleshaR 

1. Start with the Basics
Understand What ServiceNow Is: ServiceNow is a cloud-based platform providing IT Service Management (ITSM), but it has grown into a full enterprise platform (HR, CSM, Security, etc.). The core is tables, forms, lists, workflows, and the Now Platform.
Set up a Personal Developer Instance (PDI) ServiceNow Developer Site

Create a free account, request your own ServiceNow instance, and practice everything hands-on. This is the best way to learn.

2. Learn the Fundamentals

ServiceNow Fundamentals Training (Free) ServiceNow Fundamentals On-Demand

(Sign in with your developer account; it covers UI, navigation, tables, lists, forms, and basic app building.)

Key Concepts to Focus On Early:

Navigation (lists, forms, filters, breadcrumbs)

Tables & Fields (dictionary, schema map)

Users, Roles, and Groups (security)

Service Catalog & Record Producers

Workflows & Flow Designer

3. Practice with Scripting

Once you’re comfortable, start learning Glide scripting:

Server-side: GlideRecord, GlideSystem, Business Rules, Script Includes

Client-side: Client Scripts, UI Policies, UI Actions
Learn Scripting Basics

4. Build Small Applications

Try building simple apps, this will teach you how to combine forms, lists, flows, and catalog items into a usable app.

5. Explore Specialized Areas

Depending on your career interest:

For ITSM → Learn Incident, Problem, Change, CMDB.

For CSM → Learn about customer cases and portals.

6. Join the Community & Keep Learning (ask, answer, share knowledge)

ServiceNow Docs (Always follow official product documentation)

7. Certifications (Optional but Valuable)

Once you’ve practiced:

Certified System Administrator (CSA) – First certification to prove your knowledge.

Thanks & Regards,
Muhammad Iftikhar

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