Edit button on related list "Incidents pending for change" & "Incidents caused by change" ?

[Gaurav Kumar15]

Hi All,

We have implemented Change Management. And in that we have added 2 OOB related lists by the name "Incidents pending for change" & "Incidents caused by change".

But i am not able to see the "Edit" button on these related list. Even the logged in user has "write" access on Incident table, still we are not able to see the "Edit" button.

And in the List control also, we have removed all roles so that it should be visible to everyone.Does anyone know of any cause for the issue

Thanks,

Gaurav

[Mike Allen]

That edit button can be displayed by checking the reference floats button on the reference field.

Using Related Lists - ServiceNow Wiki

[Gaurav Kumar15]

I already went through this . Those reference floats are also checked in my case.

[michaellombard1]

Probably too late, but you may just need to do a cache.do after enabling reference floats.

Also this may help: ServiceNow KB: The New or Edit button does not appear on a one-to-many related list (KB0522170)

[adrianblakey · Accepted solution]

Hi - just in case you're still looking for this (or anyone else is), I had the same issue and found specifically for the "Incidents Pending Change" list that the setting is in a field called "Omit Edit Condition" in the List Control table. This isn't displayed on the form by default but you can see in the list view that the "Edit" button had a condition of "answer = !parent.active;" which meant the edit button wasn't displayed on closed changes - although the "New" button does not have the same restriction OOB.

Took me a while to find this because the field isn't on the list control form

[stevesmith]

I had the same issue, this fixed it.