Hi Matt,
You got it correct. That leads you to Task Definition (sc_ic_task_defn) table. The problem which you have encountered is because the fields are set as Read Only from their dictionary as part of OOB definition. But as part of project requirment you always (or conditionally) can make the fields editable.
Here I am providing you the solution to make the fields non-editable. Please follow this link (https://your_instance.service-now.com/sys_dictionary_list.do?sysparm_query=name%3Dsc_ic_task_defn%5EelementINsc_cat_item%2Corder%2Cactive%2Cshort_description%2Cdescription%2Cassignment_type%2Cassignment_group%2Cassignment_user%2C). You need to provide your instance name in the above URL for proper navigation. You will be redirected to the Dictionary level of all those fields which you want to make editable. Then you need to bring the 'Read only' column in the list view by using 'gear icon'. Post which you always can modify them to True and achieve what you are looking for. Similarly you can modify other fields also, if necessary. Refer the below image.
Hope this helps. Please mark the answer Correct/Helpful based on impact.
Regards,
Amlan
Hi Matt,
Please follow the below steps in order to get the New and Edit button available for Task Definition.
1. Navigate to List Control by right clicking on Task Definition column-->List Control.
2. Then unchecked the 'Omit new button' and 'Omit edit button' check boxes and save the changes. Refer the below image. Don't forget to click on 'Enable Edit' button. You can also make them visible on conditional basis, if you have any such requirements. For that refer this LINK.
Hope this helps. Please mark the answer Correct/Helpful based on the impact.
Regards,
Amlan
Amlan,
Thank you for your informative answer. Unfortunately it doesn't quite get me to where I need to go, but it does move me along.
The newly available buttons show me:
Edit: A pair of "slush buckets"; select/selected, showing the currently selected Task definition i.e. not the task definition in an editable form.
New: The default form view of the current Task definition, with all fields in read only mode.
I have just discovered that these task definitions live in the sc_ic_task_defn table.
Going to that table I see that I can find the task definition I want to edit however (as above) the default view is; 1. limited and 2. Read-Only. Item Designer view is better and does provide the fields I want to edit, however in this too all visible fields are Read-Only.
So I think I now need to know:
1) How can I amend the sc_ic_task_defn table form, to allow me to edit the fields?
2) Should I amend the form, to allow me to edit the fields - I assume it must have been locked down for a reason?
Thanks
matt
Hi Matt,
You got it correct. That leads you to Task Definition (sc_ic_task_defn) table. The problem which you have encountered is because the fields are set as Read Only from their dictionary as part of OOB definition. But as part of project requirment you always (or conditionally) can make the fields editable.
Here I am providing you the solution to make the fields non-editable. Please follow this link (https://your_instance.service-now.com/sys_dictionary_list.do?sysparm_query=name%3Dsc_ic_task_defn%5EelementINsc_cat_item%2Corder%2Cactive%2Cshort_description%2Cdescription%2Cassignment_type%2Cassignment_group%2Cassignment_user%2C). You need to provide your instance name in the above URL for proper navigation. You will be redirected to the Dictionary level of all those fields which you want to make editable. Then you need to bring the 'Read only' column in the list view by using 'gear icon'. Post which you always can modify them to True and achieve what you are looking for. Similarly you can modify other fields also, if necessary. Refer the below image.
Hope this helps. Please mark the answer Correct/Helpful based on impact.
Regards,
Amlan
