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‎07-22-2024 07:56 AM - edited ‎07-22-2024 09:17 AM
Hello all,
When a case is created from record producer in ESC, this pop-up message shows
I need to modify this message remove the "assigned to".
Ideally the message would be modified only if the viewer is the subject person and not if an agent is creating a case.
Please, let me know where I can find this message and what would be the best approach to change it?
Thank you!
Solved! Go to Solution.
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‎07-23-2024 01:20 AM
Hi,
It is coming from a business rule "Auto Assign" on sn_hr_core_case table
Add a condition if(contact_type == 'self_service') to show it to only subject person
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‎07-23-2024 01:20 AM
Hi,
It is coming from a business rule "Auto Assign" on sn_hr_core_case table
Add a condition if(contact_type == 'self_service') to show it to only subject person