Edit pop-up message in Employee Center

AijaRe
Kilo Sage

Hello all,
When a case is created from record producer in ESC, this pop-up message shows

AijaRe_0-1721659923406.png

I need to modify this message remove the "assigned to". 
Ideally the message would be modified only if the viewer is the subject person and not if an agent is creating a case.
Please, let me know where I can find this message and what would be the best approach to change it?

Thank you!

1 ACCEPTED SOLUTION

Shruti
Mega Sage
Mega Sage

Hi,

It is coming from a business rule "Auto Assign" on sn_hr_core_case table

Add a condition if(contact_type == 'self_service') to show it to only subject person

View solution in original post

1 REPLY 1

Shruti
Mega Sage
Mega Sage

Hi,

It is coming from a business rule "Auto Assign" on sn_hr_core_case table

Add a condition if(contact_type == 'self_service') to show it to only subject person