email.addAddress of current user

[asher14]

I am writing a script include.

I am trying to add the Address of the user who created the request.  How do I add the sys_created_by or sys_id email of the person who created the request?

if(current.getValue('u_drop_off') == '1' {

    var dropOff = gs.getProperty('Location');

    email.addAddress(dropOff);

    email.addAddress(EMAIL OF THE USER WHO CREATED REQUEST);

}

[asher14]

I checked 'send to created' on the notification record.

The environment is customized but is on a service portal for sure.

I am see the dropOff property being cc'd. 

Now just not seeing the user also cc'd. 

[asher14]

Also when I preview the notification its showing me the user will be emailed. But when I check the emails in the backend im not seeing it user email in the 'copied' field

[Kartik Choudha1]

Hey, If my understanding is correct, you need the the user in 'cc' who created the request.

-You need to be sure about the usage of 'send to event creator' field.

-If 'send to event creator' field is not checked, it will exclude that particular user from the email recipients even you have included him users/group or parm1, parm2.

you can also cross check the script which you have written. Arguments must be passed with the right value in addAddress() method.

e.g. -

//if you are getting value from gliderecord or by dot wallking
email.addAddress("cc", gliderec.user.email.toString(), gliderec.user.getDisplayValue());

//if values are hard coded
email.addAddress("cc", 'email address','name of the user');

To understand it more I would like to get more information on script and notification which you have configured.

you can attach the snapshots.

Hope this helps!

Regards,

Kartik

[asher14]

Thank you!

[Kartik Choudha1]

Hey,

If my understanding is correct, you need the the user in 'cc' who created the request.

-You need to be sure about the usage of 'send to event creator' field.

-If 'send to event creator' field is not checked, it will exclude that particular user from the email recipients even you have included him users/group or parm1, parm2.

you can also cross check the script which you have written. Arguments must be passed with the right value in addAddress() method.

e.g. -

//if you are getting value from gliderecord or by dot wallking
email.addAddress("cc", gliderec.user.email.toString(), gliderec.user.getDisplayValue());

//if values are hard coded
email.addAddress("cc", 'email address','name of the user');

To understand it more I would like to get more information on script and notification which you have configured.

you can attach the snapshots.

Hope this helps!

Regards,

Kartik