Email alert coming from fls1-m

[ServiceNow Use6]

Hi,

The requirement is

Create Service Now Incident cases for email alert coming from fls1-m-a@a.com to support@a.com Subject starts with fls1-m, but not restricted to this subject should generate incident cases with the following details.
Incident Account - CPLC
Site - FLS1
Category - Manage - Infrastructure
Subcategory - System Alert
State - New
Impact - 2 - Medium
Urgency - 1 - High
Assignment group - Cloud Operations

I did this as of now, please correct me if wrong

Regards

Suman P.

[Vishal Jaswal]

Hello @ServiceNow Use6 

Looks good. Please check Stop Processing as well so that if out-of-the-box "Create Incident" inbound email action is active, then it won't run after your custom inbound email action. You can try updating oob active to false to find out whether that it is causing the issue or not.

You can always find logs in the "syslog" table to understand the issue if it is not working.