Email alert coming from fls1-m

[ServiceNow Use6]

Hi,

The requirement is

Create Service Now Incident cases for email alert coming from fls1-m-a@a.com to support@a.com Subject starts with fls1-m, but not restricted to this subject should generate incident cases with the following details.
Incident Account - CPLC
Site - FLS1
Category - Manage - Infrastructure
Subcategory - System Alert
State - New
Impact - 2 - Medium
Urgency - 1 - High
Assignment group - Cloud Operations

I did this as of now, please correct me if wrong

Regards

Suman P.

[Vishal Jaswal]

Hello @ServiceNow Use6 ||
1. Add your e-mail in the recipients starts with as well.
2. Update the Description to ${body_text} as suggested by @Srikanth_9 

Ensure that you are in sync with your platform admin team so that they know you are going to send few dummy e-mail to your non-production instance to validate this inbound e-mail action and also to get sys_email table access from them so that you can see all the e-mail received and send from your non-prod ServiceNow instance related to validation.

[Srikanth_9]

Hi @ServiceNow Use6,

Everything looks but for 'Description' field use $ {body_text}. 

If you use $ {body}:

• Contains the raw email body.
• May include HTML tags, Inline CSS, Images as encoded content.
• For Example: <p>Server CPU high</p><br><b>Threshold crossed</b>

If you use $ {body_text}: (Recommended)

• Contains the plain-text of the email body.
• HTML is removed.
• For Example: Server CPU high Threshold crossed.

If you have any other questions, please post it here will help you.

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 

Thanks & Regards,

Srikanth Akula.

[ServiceNow Use6 · Accepted solution]

Hi All,

I used Flow Designer for this and i am getting emails from PROD and reprocess the email.

Regards

Suman P.

[Srikanth_9]

Hi @ServiceNow Use6,

If everything working fine, please close this thread by accepting a solution and mark it as helpful. So that it will be useful for future references. 

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 

Thanks & Regards,

Srikanth Akula.