email client template

Its_Azar · ‎02-25-2025

Hi all,

im trying to access this compose email functionality from workspace and its good, but i want to make the email body to be readonly, how can i do this. any help is appreciated.

☑️ If this helped, please mark it as Helpful or Accept Solution so others can find the answer too.

Kind Regards,

Mohamed Azarudeen Z

Developer @ KPMG

 Microsoft MVP (AI Services), India

Dr Atul G- LNG · ‎02-25-2025

Hi @Its_Azar

My experience says, it is not possible.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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View solution in original post

Dr Atul G- LNG · ‎02-25-2025

Hi @Its_Azar

I think it’s not possible because the email body contains the username, caller, or other details that get auto-populated based on the record. If you make it read-only, how would those values get populated?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Its_Azar · ‎02-25-2025

yup, but requirement is that the user clicks the button sees the mail but shouldn't be able to edit the body content, i was wondering if that was possible. i understand that that the form values get populated here.

☑️ If this helped, please mark it as Helpful or Accept Solution so others can find the answer too.

Kind Regards,

Mohamed Azarudeen Z

Developer @ KPMG

 Microsoft MVP (AI Services), India

Dr Atul G- LNG · ‎02-25-2025

Hi @Its_Azar

My experience says, it is not possible.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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