Email Client Templates Change To Field

[brandonwilson]

I have a client template that I have as my default to the change_request table, so the user can email from the change form. I need it to auto populate the to field with the assigned to and few other fields which reference users. I tried a ${mail_script:script name} but the email.addAddress, one not populating the cc or bcc and to is not an option.

[PeterWiles]

On the client template, you can just add the filed names. So on the "To" field add "caller_id,assigned_to" etc

Enabling the Email Client - ServiceNow Wiki

Pete

[Kiron Valluri]

I added a Script Include to pull a list of contacts

In the BCC field where I pass the sysid of the business_service

javascript:GenerateMailRecepients.initiallist(current.business_service);

The ScriptInclude pulls email address of user that subscribe to the business service. This logic can be changed as needed

var GenerateMailRecepients = Class.create();

GenerateMailRecepients.initiallist = function(bsID) {

var arr = [];

var gr = new GlideRecord('cmdb_subscriber');

gr.addQuery('item',bsID);

gr.query();

while (gr.next()) {

arr.push(gr.user.email);

}

return arr.toString();

};